Customer Testimonials

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DealerRater Apr 4, 2021

Fernie has a great customer service! Very professional & genuinely willing to help! Definitely recommend him. Unfortunately the car we wanted got sold. Thanks for the help Fernie

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DealerRater Mar 30, 2021

Excellent salesman answered my ??? and gave me several options. Based on his information I decided to trade my vehicle and left with a new car and saved money on the transaction. Thank you Leo.

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DealerRater Nov 4, 2020

Fernando Maldonado, sales representative. Amazing personality, extremely professional and courteous. Made ya feel welcomed and at home. Deserves more than a salary increase. He should be nominated employee of the year!

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DealerRater Oct 10, 2020

Thanks to Julie Hendricks I got my first car even though she was busy she made sure I was taken care of! Everything went smooth when working with her! Highly recommend

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DealerRater Oct 27, 2019

Rusty Vaughn was my sales person and he was awesome! He was very patient with me when I couldn’t decide on colors for the car. I actually had a little hiccup and changed my mind after the vehicle was purchased and Rusty and Zac Hale went above and beyond to make sure I was happy and got what I wanted. Everyone at the dealership is very friendly and the services offered are like no other I’ve experienced at a dealership. Definitely recommend!

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DealerRater Nov 29, 2018

Mike Hagee assisted me with my vehicle. He is outstanding! See Mike, he will take care of you. He stayed in touch via text and there was never a delay. He’s on top of it, giving you 100%! Chris Beal got me a better interest rate than my own bank and did it FAST! No long drawn ou process with Chris.

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DealerRater Oct 14, 2018

We took a look at a vehicle for my daughter, We didn't spend hours for a deal, The great deal was given right off the bat, Jerry our sales person was amazing, understanding, helpful and never pushy, simply the best experience!! thank you for the best service!!

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DealerRater Oct 6, 2018

I made my first purchase without my husband. James Garza and Laura Kirby were excellent teachers who mentored me through the process with patience, knowledge and kindness. I got a car 😊. The transaction educated me but I acquired two new trustworthy friends!!! I will ALWAYS return.

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DealerRater May 27, 2018

“This dealership is outstanding. Their main goal is to take care of the customer and make sure the experience is unparalleled. M. James Garza is an outstanding professional and person. Took care of everything making for a great buying experience. Ms. Kirby on financing made wonders. Even found me a lower rate than my bank. I was literary out of there in less than one hour. An by the way, James took the car to my workplace to show it to me and drove it home after I purchased it. Look him out. He will take care of you”.

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DealerRater Feb 11, 2018

WE WERE VERY PLEASED WITH THE EXCELLENT SERVICE WE RECEIVED WITH FRANK JIANG! WE FOUND A CAR, AND THEN CHANGED OUR MINDS ABOUT WHAT WE WANTED. FRANK JIANG WAS VERY PATIENT WITH US AND HELPED US GET A GREAT DEAL ON OUR LEXUS RX350. THE USED CAR SALES MANAGER WAS VERY FRIENDLY AS WELL. I HAVE NEVER EXPERIENCED THIS OUTSTANDING SERVICE AT ANY OTHER DEALERSHIP!! GO SEE FRANK JIANG....EVEN IF IT IS NOT ON THEIR LOT, THEY WILL FIND YOU YOUR NEXT DREAM CAR AT A GREAT PRICE!!

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DealerRater Jul 7, 2017

I bought 3 cars from a gentleman named Rusty when he was at north park Toyota. To my surprise, when I was shopping for a vehicle for my elderly mother, I found out rusty had moved over to north park Lexus. I bought an RX from him without ever setting foot into the dealership (I'm from Louisiana). Rusty's negotiated price was $2k less than all negotiated prices in Louisiana so I had the car shipped to me. Thanks Rusty!

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DealerRater May 29, 2017

Great place, great people, great service! Bought our last Lexus from their 'sister' location, and enjoyed it for many years- really sold on the Lexus brand.

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DealerRater May 26, 2017

James Garza was extremely helpful, personable and knowledgeable during my buying experience! I highly recommend asking for him I you're interested in purchasing a vehicle at North Park Dominion.

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DealerRater May 19, 2017

This dealership is by far the best facility I have visited. Very friendly staff, great atmosphere and great prices on vehicles. Would like to give a special thank you to my salesman Fernando Maldonado for sending me great information and answering any questions I had. I found exactly what I was looking for and I'll be sure to buy my next vehicle from North Park Lexus Dominion.

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DealerRater Jan 11, 2017

Salesman James and Used car Sales Manager Tre met my every need and beyond. They really did have my back and made sure I was 100% satisfied when I left those doors. Highly recommend!!! -Isaac R

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DealerRater Dec 8, 2016

I purchased a brand new Lexus and discovered it did not fit my needs within a couple of days. My salesperson Alex Navarrete had the patience of a saint dealing with me! He spent several hours driving multiple cars until we found the perfect one for me- which was a new GS 350. I love it!!! The entire team from Justin, the new car sales manager and Oscar Elizondo in finance was the best experience I have ever had purchasing a car. I was able to visit with the General Manager, Jesus Rodriguez and he was very helpful in resolving my ...

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DealerRater Dec 2, 2016

I recently took my 2015 GS for 20K mile scheduled service. Setting the appointment was easy, and the scheduler was able to work with my scheduling needs. The service promptly began within minutes of my arrival. John Barecky (Certified Service Consultant of record) displayed his usual level of exemplary customer care and concern, kept me informed of the service progress, and returned my car to me washed perfectly. NP Lexus of Dominion is a class act, and is the product of their exceptional, professional team members. John is predictably on his game each and every time I bring my vehicle in ...

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DealerRater Oct 15, 2016

I just traded in my Mercedes for a Lexus 300h. Sales manager, Todd Vagi, worked hard to earn my business and my trust. He went out of his way to make sure that I was completely satisfied. In the auto sales industry professionalism, ethics and trust are not easy to earn. Mr. Vagi is a wonderful example of these qualities. And thank you also to Cory Holland who attended to all of the little details that matter. Dr. D

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DealerRater Aug 19, 2016

We recently purchased a Lexus RX 350 from North Park Lexus of Dominion. Our original plan was to go thru our bank’s car buying service, but at North Park Lexus of Dominion we found the exact RX 350 that we wanted (colors, features, options, etc.) We had expected that the prices would be much higher than competitors. WRONG! We were able to get a better price than the car buying service offered -- and, from a dealer much closer to home. Our salesman, Frank Pace, was very professional and accomodating. No pressure, etc., which made the car buying experience extra special. ...

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DealerRater Mar 30, 2016

The title says it all! Had an issue with trade in manager otherwise rating would be a five... Mike was class class, and more class

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DealerRater Oct 23, 2015

Everyone was friendly and knowledgeable. Also excellent experience the dealership was super clean KUDOS for housekeeping. Keep up the good work. Thanks Ms A Salinas

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DealerRater Jun 25, 2015

I just purchased a new Lexus from this dealer. Without any reservations, the purchase experience was both professional and exceptional. See Rusty Vaughn or Kent Patterson for assistance in selection and working a favorable deal for you. Customer care begins on your arrival, and awaits you on your return. Lexus builds a great vehicle, the staff at North Park Lexus @ Dominion is what sets this dealer many miles ahead of any other dealer in the Southwest. I will be back for my next vehicle replacement in the coming months. Rodney Rice

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DealerRater Jan 25, 2015

Our entire experience was exceptional from beginning to end. Our sales specialist, Jamie Brennan, welcomed us at the beautiful NP Lexus at Dominion dealership. She helped locate the exact vehicle we were looking for, made the purchase process painless, and delivered our new GX460 expeditiously. We couldn't be happier with our experience, and would highly recommend Jamie Brennan to anyone in the market for a new vehicle. We will continue to be long-time Lexus customers thanks to the superior service they provide!

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